Privacy
Your details, and what we do with them.
This notice covers this website and the enquiry form on it. It was last updated in November 2026.
Who we are
The Douglas Hotel, 86 High Street, Langholm, DG13 0DH. We decide how the details you send us are used. For anything about your data, email enquiries@douglashotellangholm.co.uk or telephone 013873 81547.
What we collect
Only what you type into the enquiry form: your name and email address, and if you give them, your telephone number, the room and dates you're interested in, and your message.
We use them for one thing: to answer your enquiry and, if you go on to book, to arrange your stay. The lawful basis is that you've asked us to do this, as a step towards a booking, and our legitimate interest in answering the people who contact us. We don't use your details for marketing, and we don't sell or share them with anyone else.
Who handles them for us
Two companies help run the website. They act only on our instructions and may not use your details for their own purposes.
- Vercel hosts the website. Like any web host, its servers briefly record technical details of each visit, such as your IP address, to deliver the pages and keep them secure.
- Resend delivers the enquiry form to our inbox as an email.
Both are based in the United States. Transfers there are covered by the UK's approved safeguards for international transfers.
How long we keep them
Your enquiry arrives as an email to the hotel. We keep it while we deal with your enquiry and any booking that follows, and then for as long as we need to for our records and the law (for example, accounting rules for bookings), and no longer.
Cookies
This website doesn't use cookies, analytics or advertising trackers. If you choose the light or dark theme at the foot of a page, your browser remembers that choice on your own device. It isn't sent to us.
Your rights
You can ask us for a copy of the details we hold about you, and ask us to correct or delete them, or to stop using them. Email or telephone us using the details above. If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.